PharmaGrade Online Store Returns Policy

Understanding Our Returns System

At PharmaGrade, we guarantee the quality and on-time delivery of all our products. We offer a comprehensive 30-day return policy if you have problems receiving your order. This policy is especially relevant for orders that did not reach you, perhaps due to shipping obstacles such as customs clearance when shipped overseas.

How to initiate a return?

To initiate a return, it is very important to provide proof of the problem. Please take a clear image illustrating the problem and accompany it with a detailed description of what went wrong. Once these are ready, contact us via message, making sure to include "refund" in the subject line. This process helps us resolve your issues quickly.

PharmaGrade online store re-delivery policy

Our Success and Approach to Customs Arrest

We are proud of our near flawless reputation in the shipping industry. However, the reality of international shipping includes the small but real risk of customs interdiction. It's good to know that in the vast majority of cases (around 99% in the US and UK) parcels pass customs without scrutiny. However, a small proportion may be scrutinized, which can lead to confiscation. Statistically, only 1 to 5 out of every 1,000 parcels are likely to encounter this problem. If your parcel is one of these rare cases, we will ship your order free of charge.

Address accuracy and reshipping due to shipping errors

It is very important to make sure that your shipping address is accurate when you place your order. In cases where a package cannot be delivered due to an incorrect address and we do not receive the package back as a result, we will have to charge the full shipping cost. We emphasize the importance of double checking the shipping information you provide to avoid such situations.

Re-shipping Decision Criteria

The decision to re-deliver an order is based on the general shipping conditions at the time. Generally, if an order has not been delivered within 30 days of the shipment date, we will begin to consider re-delivery as a viable option. Our goal is to always ensure that you receive your order on time and without problems.