How can I place an order on your website?
- Select the items you need, make sure they are in stock, add them to your cart, open it and click “Checkout” to go to the payment menu.
How can I check product availability?
- To obtain this information, please contact our consultant.
How can I get payment details?
- Our manager will send you payment information by email after placing your order. Please make sure you provide a correct email address.
When will I receive a tracking number?
- Once your payment has been processed, your order will be sent to the shipping department and you will receive a tracking number within 48 hours.
How can I confirm my order?
- After placing your order, our consultant will contact you and ask you to confirm your order by email. Make sure your email address is correct. The waiting period can be up to 6 hours, please stay in touch, your order is very important to us.
What should I do if I have not received a tracking number for my order?
- We ship orders every 3 days, if you have not yet received the tracking code, please contact our consultant.
How can I check the authenticity of products?
- We are official distributors of ZPHC, Spectrum Pharma, Magnus Pharmaceuticals, Pharmacom and others. All products we offer are original and protected by unique codes, which you can check on the official websites of the manufacturers.
What should I do if I have not received feedback after placing an order?
- Due to the huge number of orders and the fact that they are processed manually, it may take longer for the operator to process your order, so please stay in touch, we will contact you as soon as possible.
How can I make changes to my order?
- To change order details, contact our consultant.
What should I do if I have problems paying for my order?
- If you have any difficulties with payment, please contact our operator immediately. He will do his best to help you.
What is the minimum order amount?
- There is no fixed minimum order amount.
Why was my payment rejected?
- If your payment was declined, please contact our operator. A possible reason is payment problems; a specialist will tell you how to fix them.
Why was my order rejected?
- If your order is rejected, there is a risk that there are errors in the information you provide or that delivery to your country may not take place. Please contact our operator as soon as possible.
What should I do if the product I need is out of stock?
- If the product you want to order is currently out of stock, please contact our consultant for more information. He will also be able to choose a suitable alternative for you.
My parcel is delayed, what should I do?
- If there is a delivery delay, contact our consultant to help you track your parcel and find out the possible reason for the delay, as well as the approximate delivery time.
I need help, who can I contact?
- If you have any questions or difficulties, feel free to contact our consultant, he will be happy to make every effort to help you.
My payment has been returned.
- If your payment was returned, there is a risk that there were some technical problems or it was processed incorrectly. Please contact our operator.
I would like to ask about available discounts.
- You can always get information about available discounts from our consultant.
What are the conditions for receiving a discount?
- You can count on a discount if you are our regular and loyal customer.